FAQ, Shipping & Returns


For immediate enquires, please call 6352 5727 (Office Hours Only) or email us at info@alessandroshoes.com.sg or fill the contact form here.

 

ORDERS

We endeavour to ship your order within 1-2 working days upon receipt of payment. Please allow an additional 2-3 working days for delivery via local registered mail.

All orders are final upon receipt of payment and shipment. However, you may make changes to your order before shipment by calling 6352 5727 (Office Hours Only) or emailing us at info@alessandroshoes.com.sg.

If you prefer to purchase and collect our products or want to try out our product's sizing in person, you may proceed to any of our outlets listed here.

BULK & SPECIAL ORDERS

For large orders and quantities, self-collection, cash or cheque payments, please contact us directly at info@alessandroshoes.com.sg. Payment and shipping terms will be arranged later.

For Distribution and Wholesale enquiries, please visit our dedicated page here.

PAYMENTS & TAX

We accept all major debit or credit cards accepted via Paypal (e.g. Visa, Mastercard and American Express). Paypal Express Checkout is also available for orders within Singapore. 

Paypal Terms and Conditions apply, you may read more about them here.

Our company (Djien Pte Ltd) is GST registered. Therefore, all products and services listed on this website are subject to a Goods and Services Tax of 7% which are included in the listed prices unless otherwise stated.

DELIVERY WITHIN SINGAPORE

After an order has been placed and payment received, we will email you a shipping confirmation notice once your order is shipped. Unfortunately, tracking is not available.

We ship all our orders via Singpost Registered Mail which will take 2-3 working days to deliver upon shipping confirmation. All orders totalling under S$40 will incur a flat-rate shipping fee of $3, while free local shipping will be provided for orders totalling above S$40. 

Self-collection for orders placed on this website are not available.

INTERNATIONAL DELIVERY

Orders via the website are geo-restricted to Singapore only. If you are an overseas customer interested in purchasing any of our products, please email us directly at info@alessandroshoes.com.sg. Shipping and payment terms will be arranged later.

CANCELLATION OF ORDERS & REFUNDS

All orders are final upon placement and payment. No cancellation, exchange, returns or refunds will be entertained unless due to product defect and approved by us.

Cancellation of orders and refunds can also occur due to supplier constraints and/or by our discretion. We apologise if this happens and your refund will be processed via Paypal, Bank Transfer or Cheque as soon as possible.

CARE & WARRANTY

Please read the instructions printed on our products before use. We are not responsible for any damage and/or injury caused due to misuse or improper usage of our products.

All of our products and services carry a 6 month warranty against any manufacturer defect only. This policy is in line with the Consumer Protection (Fair Trading) Act of Singapore.

TERMS & CONDITIONS
Please read our full Terms & Conditions here.

PRIVACY POLICY
Please read our full Privacy Policy here.

 

ANY OTHER QUESTIONS?
Please contact us by filling up this form or email us directly at info@alessandroshoes.com.sg.

 

*We reserve the right to amend our policy at any time and at our discretion. We apologise for any unforeseen circumstances that may occur due to these amendments.