FAQ, Shipping & Returns


For immediate enquires, contact us here.

ORDERS

We endeavour to ship your order within 1-2 working days upon receipt of payment. All orders for delivery within Singapore complimentary local delivery via Courier.  Please allow up to 3-4 working days for your order to arrive.   

All orders are final upon receipt of payment and shipment. However, do contact us immediately should you need to make changes to your order before shipment is affected. 

PAYMENTS & TAX

Our Web-store accepts all major debit or credit cards (e.g. Visa, Mastercard and American Express) via Shopify Pay. 

Our company (Djien Pte Ltd) is GST registered. As such, all products and services listed on this website are subject to a Goods and Services Tax of 7% which are included in the listed prices unless otherwise stated.

DELIVERY WITHIN SINGAPORE

After an order has been placed and payment received, a fulfilment /shipping notification will be provided via email once your order is shipped. 

All orders for delivery within Singapore will enjoy free local delivery by our preferred courier partners. 

Self-collection for orders placed on this website is currently not available.

INTERNATIONAL DELIVERY

Orders via the website are geo-restricted to Singapore only. If you are an overseas customer interested in purchasing any of our products, please email us directly at Shipping and payment terms will be arranged later.

CANCELLATION OF ORDERS & REFUNDS

All orders are final upon placement and payment. No cancellation, exchange, returns or refunds will be entertained unless due to product defect as determined after our review.

Cancellation of orders and refunds can also occur due to supplier constraints and/or at our discretion. In the rare circumstance this happens,  your refund will be promptly processed via Paypal, Bank Transfer .

CARE & WARRANTY 

Where applicable, please refer to the instructions printed on our products before use. Alessandro Shoes us unable to bear responsibility for any damage and/or injury caused due to improper use of our products.

TERMS & CONDITIONS

Please read our full Terms & Conditions here.

PRIVACY POLICY
Please read our full Privacy Policy here.

PRODUCT QUERIES OR FURTHER ASSISTANCE 

Kindly  contact us should you have any other queries.